Privacy Policy

1. Introduction

Electrical Connection is committed to protecting the privacy and security of our customers' personal information. This Privacy Policy describes our practices concerning the collection, use, and disclosure of your information when you:

• Visit our website
• Request a quote or estimate for electrical services
• Schedule an appointment or service call
• Communicate with us via phone, email, or text message
• Opt in to receive SMS/text message communications
• Engage our electrical contracting services

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data

Personally identifiable information that you voluntarily provide to us when you request a quote, schedule a service, or contact us. This information may include:

• Full name
• Mailing address and service address
• Email address
• Telephone number (landline and/or mobile)
• Demographic information such as property type, age of home, and service preferences

Mobile Phone Number

When you opt in to receive SMS messages from us, we collect your mobile phone number. This number is used solely for the purpose of sending you the SMS messages you have consented to receive. Your mobile phone number is collected only with your explicit consent.

We collect your mobile phone number when you opt in to our SMS program by:

• Submitting a form on our website with the SMS consent checkbox selected
• Texting a keyword to our business number
• Verbally consenting during a phone call or in-person interaction

Derivative Data

Information our servers automatically collect when you access our website, such as:

• Your IP address
• Browser type and version
• Operating system
• Access times and dates
• Pages viewed directly before and after accessing our website
• Referring website addresses
• Device type (desktop, tablet, mobile)

Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you pay for our services. We store only very limited, if any, financial information that we collect. All financial information is stored by our payment processor, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via our website or services to:

• Create and manage your account: Maintain records of your service history and preferences
• Process quotes and service requests: Prepare estimates and proposals for electrical work
• Send appointment confirmations via SMS: Confirm scheduled service appointments
• Provide project updates via SMS: Notify you of service progress, technician arrival times, and completion status
• Email communications: Send invoices, receipts, and service-related information
• Fulfill service orders: Complete electrical work and provide requested services
• Improve site experience: Generate a personal profile to make future visits to our website more personalized
• Monitor usage trends: Analyze usage patterns to improve your experience with our website and services
• Offer new services: Notify you of updates, new products, services, and recommendations
• Request feedback: Contact you about your use of our website and satisfaction with our services
• Resolve disputes: Troubleshoot problems and handle complaints
• Respond to service requests: Answer product and customer service inquiries

4. SMS/Text Messaging Privacy

Collection of Mobile Information

We collect your mobile phone number when you opt in to our SMS program by submitting a form with the SMS consent checkbox selected, texting a keyword to our number, or verbally consenting. This information is collected with your explicit consent.

Use of Mobile Information

Your mobile number is used solely to send messages you consented to receive:

• Appointment confirmations and reminders: Notifications about upcoming scheduled service appointments
• Service/project updates: Status updates on ongoing electrical work at your property and technician arrival notifications
• Quote confirmations: Details about requested quotes and proposals
• Customer satisfaction surveys: Brief surveys to gather feedback on our services
• Promotional offers: Special discounts and promotions (only if you opted in to marketing)

Message frequency varies based on your service activity. Message and data rates may apply depending on your mobile carrier and plan.

No Sharing of Mobile Information

Your phone number will only be used by Electrical Connection to communicate with you as described in this Privacy Policy and our Terms of Service. We may share your mobile information only in the following limited circumstances:

• With our SMS service provider solely for the purpose of delivering text messages to you
• When required by law, subpoena, or other legal process
• To protect the safety of our customers, employees, or the public

Our SMS service providers are contractually obligated to protect your information and are prohibited from using your mobile phone number for any purpose other than delivering messages on our behalf.

Opting Out

You may also opt out by:

• Calling us at (205) 502-4576 to request removal from our SMS list
• Emailing us with your opt-out request

Please note that opting out of SMS communications will not affect other communications from us (such as phone calls or emails) regarding your service appointments or account.

Help

For help with our SMS program:

• Text HELP to any message you receive from us for assistance and our contact information
• Call us at (205) 502-4576 during business hours for assistance with our SMS program

Consent Records

5. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. In such cases, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including:

• Payment processing companies
• SMS/text messaging service providers
• Email marketing services
• Website hosting and maintenance providers
• Customer relationship management (CRM) software providers
• Accounting and bookkeeping services

Important: These service providers are contractually obligated to keep your information confidential and are prohibited from using your personal information for any purpose other than providing services to us. They cannot use your data for their own marketing purposes.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. Security measures we employ include:

• Secure socket layer (SSL) technology for data transmission
• Encrypted storage of sensitive information
• Limited access to personal information by employees on a need-to-know basis
• Regular security assessments and updates
• Secure third-party payment processing

While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

7. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. Our services are not directed to individuals under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible.

If you become aware of any data we have collected from children under age 13, please contact us at (205) 502-4576.

8. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.

No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.

9. Your Rights

You have certain rights and choices regarding the personal information we collect and maintain about you:

Access Your Information

You may at any time request to review the information we have on file for you by contacting us using the contact information provided below or calling us at (205) 502-4576.

Correct Your Information

If any information we have about you is inaccurate, you may request that we correct or update it. Simply contact us with the corrections and we will update our records promptly.

Delete Your Information

Upon your request to terminate your account or delete your information, we will deactivate or delete your information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Service, and/or comply with legal requirements.

Opt Out of SMS

You may opt out of receiving SMS messages at any time by replying STOP to any text message you receive from us. You will receive a confirmation message and will no longer receive SMS messages from us unless you re-subscribe.

Opt Out of Email

If you no longer wish to receive marketing emails from us, you may opt out by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us using the contact information provided below

Note that you may not opt out of transactional emails related to your service appointments or invoices.

10. California Privacy Rights

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year.

If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

California Consumer Privacy Act (CCPA)

If you are a California resident, you have the following rights under the CCPA:

• Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you
• Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions
• Right to Opt-Out: You have the right to opt out of the sale of your personal information. Note: We do not sell your personal information
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page with an updated "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If we make material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.

12. Contact Us

If you have questions or comments about this Privacy Policy, please contact us:

For SMS-related inquiries, you may text HELP to any message you receive from us or call (205) 502-4576.

For general inquiries: [email protected] or visit our Contact page.